http://www.awwa.org/index.cfm I don’t know Sarah Palin, but I do know water, and I would be proud to serve any of the waters I've sampled at section taste tests to our customers in Anchorage. http://www.awwa.org/Publications/PresidentBlogPost.cfm?ItemNumber=41844 {ts '2008-10-21 12:58:29'} Bottled water is in the news again, which reminds me of my recent experience in Austria. While I was in Vienna last month for the International Water Association congress, I was startled into thinking about water quality in a new way. http://www.awwa.org/Publications/PresidentBlogPost.cfm?ItemNumber=41703 {ts '2008-10-16 12:30:38'} Too often the idea of a committee meeting sounds so organizational. However, I saw this week how our membership and section committee volunteers focus on taking AWWA from good to great. They know that in the big picture their efforts have an impact on public health. http://www.awwa.org/Publications/PresidentBlogPost.cfm?ItemNumber=41292 {ts '2008-10-01 12:48:08'} If there’s anything better than learning something new, it is meeting someone new. Section meetings are places where strangers turn into friends. http://www.awwa.org/Publications/PresidentBlogPost.cfm?ItemNumber=41135 {ts '2008-09-25 18:33:46'} A customer service culture means understanding the needs and challenges of the members and aligning what we provide with those needs. Sounds easy. But in practice it's tough, because the temptation is to try to provide anything and everything our members ask for. http://www.awwa.org/Publications/PresidentBlogPost.cfm?ItemNumber=40744 {ts '2008-09-08 11:10:25'} I’m Mike Leonard, your new AWWA president. We're trying something new - a blog - to open more avenues of communication. So read on and send us your opinion. http://www.awwa.org/Publications/PresidentBlogPost.cfm?ItemNumber=39511 {ts '2008-07-10 13:46:35'}